SHIPPING & RETURNS

SHIPPING, EXCHANGES AND RETURNS

Delivery time: 2–5 working days

Shipping cost:
• Italy: 5 €
• Austria: 8 €
• Germany: 8 €
• Other EU countries: 9 €

Free shipping on orders over 100 € within the EU.

Costs are calculated at checkout.
You will receive a confirmation email after purchase.

If your order is not delivered, contact us within 10 days at: carolina@lilulukids.com

We want you to be fully satisfied with your purchase.

✔ Free exchanges within 30 days
✔ Size or product exchanges
✔ Free exchanges in case of defect

Items must be:
unused, unwashed, with tags and in perfect condition

Returns can be requested within 30 days.

• Return shipping at customer’s expense
• Items must meet the conditions above

Refund within 5 working days after inspection.

• No used or damaged items accepted
• Original packaging required
• No returns in different packaging
• Avoid contact with perfumes or creams

If you need a size exchange, contact us as soon as possible.
We will gladly assist and check availability.

Each return involves additional transport and emissions.
Please check our Size Guide and FAQs before purchasing.

EU: no additional fees

Non-EU: local taxes and duties may apply

You have the right to withdraw within 14 days without justification.

This is included in our 30-day return policy.

Contact: carolina@lilulukids.com

LILULUKIDS reserves the right to evaluate exceptional cases.