FAQS
Lilulu
What solutions does Lilulu offer?
- Our high-quality fabrics block UV rays and protect the skin without needing sunscreen all over the body, only on exposed areas
- Use less cream, less cost, and lower environmental impact
- More protection for your children, more peace of mind for you
- Practical and functional garments: make applying sunscreen easier, simplify diaper and clothing changes, and allow total freedom of movement.
- Carefree vacations and quality family time.
- Durable garments that last more than one season. A smart and sustainable investment
Uses of the garment
Our garments are versatile, designed to accompany children on all kinds of outdoor sports and water adventures.
Thanks to their breathable and quick-drying fabric, they are perfect for:
- Beach
- Mountains
- Water games
- Outdoor activities and sports
Models
Why choose the One Piece MARE?
Our long-sleeve piece is perfect for little ones aged 2 to 24 months, and comes in 3 sizes: 62/68 cm, 74/80 cm, and 86/92 cm.
- Snap buttons on the neck and crotch for easy diaper changes
- Comfortable design, easy to put on and take off
- Soft fabrics with UPF50+ sun protection that safeguard your baby’s delicate skin
Why choose the Set CALA?
This two-piece set with long sleeves is designed for little ones aged 2 to 8 years and comes in four sizes: 86/92 cm, 98/104 cm, 110/116 cm, and 122/128 cm.
- T-shirt with a snap button at the neck, easy to put on and take off
- Pants with a soft waistband that fit without squeezing
- Ideal for sports, outdoor, or water activities
- Comfortable, breathable, and cool for the hottest days
- Prractical and versatile option to enjoy summer with freedom and protection
Can I buy the T-shirt or shorts from the Set Cala separately?
We usually sell this model as a set, but occasionally we have individual pieces available. If you’re looking for a specific item, just contact us and we’ll personally check the stock for you.
Why choose the T-shirt SUN?
Designed for active kids aged 6 to 12, our short-sleeve T-shirt is available in three sizes: 122/128 cm, 134/140 cm, and 146/152 cm.
- Perfect for sports: running, biking, or swimming
- Lightweight fabric, breathable, and quick-drying
- Moves with every motion, allowing total freedom
- A versatile garment for playing and moving without limits, even on the hottest days
Why choose the Swimsuit FLOWERS?
A unique and practical design, perfect for active girls aged 2 to 8. Available in sizes 98/104 cm, 110/116 cm, and 122/128 cm.
- One-piece swimsuit with XL front zipper and wide opening
- Easy to put on and take off, even with wet skin
- Comfortable and functional for any activity under the sun
Why choose the UV-Caps?
They’re the perfect accessory to complete your child’s sun protection set and keep them safe during long days outdoors, whether at the beach, pool, or in the mountains.
- Made with UV-protective fabric, just like our garments
- One size with adjustable straps, fitting different ages from 2 months to 6 years, size range 44 to 52 cm
- Help keep the head cool and prevent heatstroke
- Specially designed for water: even when wet, it remains soft and flexible (does not become stiff like cotton).
- Dries quickly and is super breathable
Sizes
How do I choose the right size?
Each garment has its size chart on the product page. You can also visit our complete Size Guide to check the measurements by age.
Tip: Our garments have a loose fit. If you’re looking for a tighter fit, we recommend choosing one size down from your usual.
How to take measurements?
To choose the ideal size, measure your child’s chest, waist, and hips, as well as their total height. Use a flexible measuring tape and compare it with our size chart.
You can also measure a garment that already fits your child well and compare those measurements to our size chart. This helps ensure you pick the most comfortable and functional fit.
Materials & Certifications
What materials are the garments made of?
We use high-quality Italian fabrics from Carvico, mainly the Vita Plus fabric, which contains 78% recycled polyester. This material is durable, stretchy, quick-drying, and very comfortable—ideal for active children.
Additionally, it is OEKO-TEX® certified, ensuring it is safe for sensitive skin.
Are the garments breathable?
Yes. Vita Plus fabric is an innovative material that offers excellent breathability, elasticity, and quick drying. It is soft, comfortable, and perfect for supporting children’s movement, even on hot or very active days.
Do they have sun protection?
Yes. All our fabrics have UPF 50+ protection, certified according to international standards (EN 13758-1:2007, AS/NZS 4399:2017, and AATCC 183-2014).
Why don’t we have the UV STANDARD 801 certification?
The UV STANDARD 801 certification is one of the most demanding standards, as it tests sun protection under real-life conditions: stretching, humidity, washing, and wear. Obtaining it requires costly processes and is mainly aimed at large production volumes.
Lilulu is a small brand that produces on demand, with a craft and responsible approach. That’s why we don’t have that certification yet.
However, since 2021, I personally test the fabrics: my children wear Lilulu every summer, and after many washes, I can guarantee the protection remains intact, and that, for me, is the most valuable proof.
Original Designs
Are the prints original?
Yes. All our prints are original designs, created by hand using artisanal techniques (watercolor, colored pencils, oil pastels, stamps), and digital methods.
They are inspired by nature, free play, and the children’s universe. The colors are vibrant and expressive, designed to convey joy and accompany them on their adventures.
Do the prints fade with washing?
No. We use high-quality, eco-friendly inks. The prints maintain their color and definition even after multiple machine washes (up to 40 °C), without losing intensity or damaging the fabric.
Commitment to Sustainability
What textiles do you use?
We use high-quality fabrics made of 100% regenerated polyester, manufactured with pre- and post-consumer recycled materials, thanks to our partnership with the Italian company Carvico.
How do you print the designs?
The garments are printed in partnership with Sublitex, an Italian company specializing in eco-friendly textile printing. They use innovative technology that eliminates water and liquid waste, making the production process more sustainable and responsible.
Where are the garments made?
Each garment is made in Italy together with Schneider & Stickers, a regional company from Südtirol-Alto Adige, which shares our commitment to quality and sustainability.
What kind of packaging do you use?
To reduce waste, we ship our products in reusable backpacks, avoiding disposable packaging.
How do you choose your suppliers and materials?
We work with national Italian suppliers and durable materials, caring for every detail to minimize environmental impact.
Why is the collection limited?
We create a limited collection focused on slow fashion, encouraging conscious and sustainable consumption. By producing only on demand, we avoid excess inventory and minimize our environmental impact.
Shipping
Which countries do you ship to?
We ship to Italy and countries within the European Union. If you are outside this area and want to place an order, write to us and we will help you.
What is the shipping cost?
- Standard shipping: €5.90 for orders up to €100
- Free shipping for orders over €100
How long does it take to ship my order?
We prepare all orders within 24 business hours from purchase. Orders placed after Friday at noon are dispatched the following Monday.
How long does it take for my order to arrive?
Delivery time is 2 to 5 business days, depending on the destination. We’ll send you a tracking number as soon as the order is shipped.
Can I place an order as a gift?
Yes! All orders include an exclusive handmade backpack from Italy as a gift, featuring an original print designed so kids can color and decorate it as they like.
It is the same design used in our creative workshops, such as the one held in Scenna (see example of painted backpack).
If you want us to personalize it with the child's name, just write it in the “Order Notes” field at checkout. Otherwise, it will be sent without personalization.
Exchanges & Returns
Can I exchange a product if the size is not correct or if it wasn’t what I expected?
Of course! If you need to exchange for a different size or model, you have up to 30 days from receiving your order.
For returns or exchanges, the garment must be in perfect condition, unused, and with its original tags.
How do I make an exchange?
Write to me at carolina@lilulukids.com with the subject “Exchange + your order number,” and I will personally help you coordinate the step-by-step process.
Exchanges are free of charge.
Can I return a product?
You can also return your order within 30 days of delivery if you prefer a refund instead of an exchange.
Returns are completely free, and I’ll refund you as soon as I receive the product and confirm it’s in perfect condition.
How do I make a return?
Write to me at carolina@lilulukids.com with the subject “Return + your order number.” I’ll send you a return label and instructions to do it at no cost.
What if the product arrived defective?
I carefully inspect each garment before shipping, but if something is not as it should be, don’t worry: the exchange or return is free of charge.
In that case, write to me at carolina@lilulukids.com with the subject “Defect + your order number,” and if possible, add a photo of the product so I can help you faster.
